Cancellation and Refund Policy

Effective Date: January 24, 2026
Last Updated: July 7, 2026

This Cancellation and Refund Policy ("Policy") constitutes a legally binding agreement between you ("User," "you," or "your") and Upleva ("Company," "we," "us," or "our") governing all subscription purchases, plan changes, cancellations, and related matters for services provided through the Upleva platform (upleva.ai).

BY COMPLETING A SUBSCRIPTION PURCHASE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH IN THIS POLICY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT SUBSCRIBE TO OUR SERVICES.

1. No Trial Period

Upleva does not offer free trials, demo periods, or provisional access to paid features. We encourage prospective subscribers to:

• Review all publicly available information about our services on our website
• Watch product demonstration videos available on our platform
• Review our pricing page and feature comparisons
• Contact our support team with any questions prior to subscribing

Your decision to subscribe constitutes your acknowledgment that you have conducted adequate due diligence and are satisfied with the nature, scope, and value of the services offered.

2. Refund Policy: Strict No-Refund Policy

This no-refund policy applies without exception to:

• Initial subscription payments: Whether monthly or yearly
• Renewal payments: Both automatic and manual renewals
• Plan upgrades: Any amount paid for upgrading to a higher-tier plan
• Partial usage: No refunds for unused portions of any billing period
• Dissatisfaction: No refunds based on unmet expectations, dissatisfaction with features, or change of mind
• Service interruptions: No refunds for temporary service unavailability, maintenance windows, or technical issues
• Billing errors: In the event of duplicate charges or billing errors, corrections will be applied as account credits toward future billing cycles, not as monetary refunds
• Third-party issues: No refunds for issues arising from third-party services, your internet connection, device compatibility, or factors outside our control

No exceptions shall be made to this policy. By subscribing, you expressly waive any right to request, demand, or pursue a refund through any means, including but not limited to chargebacks, payment disputes, or legal action, except where strictly prohibited by mandatory applicable law.

3. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank, credit card company, or payment provider in violation of this Policy constitutes a breach of this agreement. In such event, Upleva reserves the right to:

• Immediately terminate your account and access to all services
• Permanently delete all associated data, content, and websites
• Pursue recovery of the disputed amount plus any associated fees, costs, and damages
• Report the incident to fraud prevention databases and credit agencies
• Take legal action to recover losses, including attorney fees and court costs

If you believe a charge was made in error, you must contact our support team at support@upleva.ai within seven (7) days of the charge. We will investigate and, if an error is confirmed, apply an account credit.

4. Subscription Cancellation

4.1 How to Cancel

You may cancel your subscription through:

• The Subscription tab of your profile within the Upleva platform
• Contacting our support team at support@upleva.ai

You can cancel at any time. Cancellation takes effect at the end of your current billing period; cancel before your renewal date to avoid the next charge.

4.2 Effect of Cancellation

• Continued Access: Upon cancellation, your subscription remains active until the end of your current billing period. You will retain full access to all features associated with your plan until this date.
• No Partial Refunds: Cancellation does not entitle you to a refund of any fees already paid, regardless of how much time remains in your billing cycle.
• Automatic Renewal Termination: Cancellation stops automatic renewal. No further charges will be made after the current billing period ends.

4.3 Post-Cancellation Data Retention

Following the expiration of your subscription:

• Websites and Insights: When your subscription ends, your published websites and CV insight reports are permanently and irrevocably deleted from our systems. This action cannot be undone.
• Account and Documents: Your account and uploaded documents are retained, and you can subscribe again at any time with the same account.
• Interview Reports: Completed interview reports remain available while your account is active.

It is your sole responsibility to export or backup any data you wish to retain before your subscription ends.

5. Plan Changes and Modifications

5.1 Upgrading Your Plan

You may upgrade from a Basic plan to a Premium plan at any time. Upon upgrade:

• The upgrade takes effect immediately
• You will be charged the difference or the full new plan amount depending on billing cycle timing
• Premium features become instantly accessible

5.2 Downgrading Your Plan (Premium to Basic)

Downgrade Terms:

• Timing Restriction: Downgrade requests made outside the final 5-day window will be rejected by the system
• Premium Content Requirement: If you have active premium-tier content (e.g., websites using premium templates), you must delete such content before downgrading
• Effective Date: Approved downgrades take effect at the start of the next billing cycle
• No Refunds: Downgrading does not entitle you to any refund for the current period
• Feature Loss: Upon downgrade, you will immediately lose access to premium features at the start of the new billing cycle

5.3 Switching from Yearly to Monthly Billing

Switching from a yearly subscription to monthly billing requires special handling:

• You must submit a written request via email to support@upleva.ai
• Include your registered email address and reason for the switch request
• Each request is evaluated on a case-by-case basis at Upleva's sole discretion
• Processing time may take up to five (5) business days

Note: Switching from yearly to monthly will result in loss of any yearly discount savings. No refunds or credits will be issued for the unused portion of a yearly subscription. The timing and terms of the switch are determined solely by Upleva.

5.4 Switching from Monthly to Yearly Billing

You may switch from monthly to yearly billing at any time through your account settings. This change takes effect at the next billing cycle, and you will be charged the yearly rate (which includes our standard annual discount).

6. Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal. By subscribing, you authorize Upleva to charge your designated payment method for:

• The initial subscription fee upon signup
• All subsequent renewal fees at the then-current rate
• Any applicable taxes or fees

Price Changes: Upleva reserves the right to modify subscription prices. You will be notified of any price changes at least fourteen (14) days before they take effect. Continued use of the service after price changes constitutes acceptance of the new pricing.

7. Termination by Upleva

Upleva reserves the right to suspend or terminate your account and access to services, with or without notice, for:

• Violation of our Terms of Service or this Policy
• Fraudulent, illegal, or abusive activity
• Non-payment or payment disputes
• Any conduct that we determine, in our sole discretion, to be harmful to Upleva, other users, or third parties

In the event of termination for cause, no refunds will be issued, and all data may be immediately deleted.

8. Service Modifications and Discontinuation

Upleva reserves the right to modify, suspend, or discontinue any aspect of the service at any time. While we will make reasonable efforts to notify users of significant changes, such modifications do not entitle you to a refund. Your continued use of the service following any changes constitutes acceptance of those changes.

9. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of your country of residence, without regard to its conflict of law provisions. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in your jurisdiction. However, you agree that Upleva may seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or confidential information.

10. Severability

If any provision of this Policy is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from this Policy. All other provisions shall remain in full force and effect.

11. Entire Agreement

This Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Upleva regarding cancellations and refunds. This Policy supersedes any prior agreements, representations, or understandings, whether written or oral.

12. Policy Modifications

Upleva reserves the right to modify this Policy at any time. Material changes will be communicated via email or through notice on our platform at least fourteen (14) days before taking effect. Your continued use of the service after the effective date of any changes constitutes acceptance of the modified Policy.

13. Contact Information

For questions about this Policy or your subscription, contact us: