Terms of Service

Effective Date: January 24, 2026
Last Updated: July 7, 2026

1. Agreement to Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Upleva ("Company," "we," "us," or "our") governing your access to and use of the Upleva platform, including the website at upleva.ai, the sites we publish for you, and all related services, features, content, and functionality (collectively, the "Service").

BY ACCESSING, BROWSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or notice on our platform at least fourteen (14) days before taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. Description of Services

Upleva provides a suite of career development tools, including but not limited to:

• Upleva Sites: Transformation of resumes and CVs into professional portfolio websites
• Upleva Insights: AI-powered CV analysis, ATS scoring, skills gap analysis, and career recommendations
• Template Library: Access to website templates and design assets
• Hosting Services: Website hosting and custom domain linking

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will meet your specific requirements, achieve any particular outcome, or be uninterrupted, timely, secure, or error-free.

3. Eligibility

To use the Service, you must:

• Be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is higher
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Not have been previously suspended or removed from the Service
• Provide accurate, current, and complete registration information

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Upleva shall not be liable for any loss or damage arising from your failure to protect your account information. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

5. Subscription Plans and Billing

5.1 Subscription Plans

Upleva offers subscription-based access to the Service. Available plans include:

• Basic Plan: Core features including one portfolio website and core CV insights
• Premium Plan: Advanced features including up to five websites, premium templates, live mock interviews (10 per monthly billing cycle), and comprehensive career insights
• Custom Plans: Tailored solutions for enterprise or special requirements

5.2 Billing Terms

• All fees are payable in advance and are quoted in USD unless otherwise specified
• Subscriptions automatically renew at the end of each billing period unless cancelled
• You authorize us to charge your payment method for all subscription fees
• We reserve the right to modify pricing with at least fourteen (14) days' notice

5.3 Cancellation and Refunds

6. User Content and Conduct

6.1 User Content

"User Content" means any information, data, text, images, documents, or other materials you upload, submit, or transmit through the Service, including but not limited to resumes, CVs, profile information, and website content.

You retain ownership of your User Content. By submitting User Content, you grant Upleva a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content solely for the purpose of providing and improving the Service.

6.2 Content Representations

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe any third-party intellectual property rights
• Your User Content is accurate and not misleading
• Your User Content does not violate any applicable laws or regulations

6.3 Prohibited Conduct

You agree not to:

• Upload content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service for any fraudulent, deceptive, or illegal purpose
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Use automated systems, bots, or scrapers to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, redistribute, or commercially exploit the Service without authorization
• Violate any applicable laws, regulations, or third-party rights
• Circumvent any security measures or access controls

6.4 Content Removal

We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion. We may remove or disable access to any content that we believe violates these Terms, is harmful, or is otherwise objectionable.

7. Intellectual Property Rights

7.1 Upleva's Intellectual Property

The Service and all its contents, features, and functionality, including but not limited to:

• Software, code, algorithms, and technical architecture
• Design templates, layouts, and visual elements
• Text, graphics, logos, icons, and images
• AI models, machine learning systems, and analytical tools
• Documentation, user interfaces, and workflows

are owned by Upleva, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in such intellectual property except the limited license to use the Service as expressly provided herein.

7.2 License Grant

Subject to your compliance with these Terms, Upleva grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to: (a) modify, copy, or create derivative works; (b) resell, sublicense, or commercially exploit the Service; (c) use the Service to develop competing products; or (d) remove any proprietary notices or labels.

7.3 Exported Content

Premium subscribers may export website source code for personal use. Exported code remains subject to these Terms and may not be used to create competing services, resold, or redistributed without express written permission from Upleva.

8. AI-Generated Content and Analysis

You acknowledge and agree that:

• AI-generated insights, scores, and recommendations are automated assessments and may not be accurate, complete, or suitable for your specific situation
• AI analysis should not be relied upon as the sole basis for career, employment, or professional decisions
• We do not guarantee any specific outcomes, job offers, interviews, or career advancement based on AI recommendations
• AI models may have biases, limitations, or errors that affect their outputs
• You are solely responsible for verifying and validating any AI-generated content before use
• Career decisions should be made in consultation with qualified professionals when appropriate

9. Third-Party Services and Links

The Service may integrate with, link to, or rely upon third-party services, including but not limited to:

• Payment processors
• Cloud hosting and infrastructure providers
• Authentication services
• Analytics and monitoring tools
• Domain registration services

Upleva is not responsible for the availability, accuracy, content, or practices of third-party services. Your use of third-party services is subject to their respective terms and privacy policies. We disclaim all liability for any loss or damage arising from your use of third-party services.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. You are responsible for ensuring that any personal information you provide about third parties has been obtained with appropriate consent.

11. Disclaimers and Warranties

Without limiting the foregoing, Upleva does not warrant that:

• The Service will meet your requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors or defects will be corrected
• The Service will be compatible with your devices or software
• The Service will achieve any particular career, employment, or professional outcomes

12. Limitation of Liability

This limitation applies to all claims, whether based on warranty, contract, tort, statute, or any other legal theory, and whether or not Upleva has been informed of the possibility of such damage.

Maximum Liability: In no event shall Upleva's total cumulative liability to you for all claims arising from or related to the Service exceed the greater of: (a) the amounts paid by you to Upleva in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Upleva and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights
• Your User Content
• Any claim that your User Content caused damage to a third party
• Your violation of any applicable laws or regulations

This indemnification obligation will survive the termination of these Terms and your use of the Service.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time from the Subscription tab of your profile or by contacting support; cancellation takes effect at the end of the current billing period. You may also delete your account at any time from your profile; deleting your account cancels any active subscription, effective at the end of the current billing period, and no further charges are made. Termination does not entitle you to any refund of fees paid.

14.2 Termination by Upleva

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Requests by law enforcement or government agencies
• Extended periods of inactivity
• Technical or security issues
• Discontinuation of the Service

14.3 Effect of Termination

Upon termination: (a) your right to use the Service immediately ceases; (b) your published websites and CV insight reports are deleted, and we may delete your account and other User Content; (c) any outstanding fees become immediately due; (d) provisions that by their nature should survive termination shall survive, including intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@upleva.ai and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within thirty (30) days.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of your country of residence, without regard to its conflict of law provisions.

15.3 Jurisdiction

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in your jurisdiction. Notwithstanding the foregoing, Upleva may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cancellation and Refund Policy, constitute the entire agreement between you and Upleva regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Upleva.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and assigns.

16.5 Force Majeure

Upleva shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices

We may provide notices to you via email to the address associated with your account, through the Service, or by other reasonable means. You are responsible for keeping your contact information current. Notices to Upleva should be sent to legal@upleva.ai.

17. Contact Information

If you have any questions about these Terms, please contact us:

Related Policies

These Terms should be read in conjunction with our other policies:

• Privacy Policy: How we collect, use, and protect your personal information
• Cancellation and Refund Policy: Cancellation procedures, refund terms, and plan changes